Thank you for choosing Charms. In the view of protecting our customers' rights and showing the excellent after-sale services of Charms, we make the service stipulations according to the related laws of China and Hong Kong.

Before using our RMA services, please check warranty and our below RMA policy.


RMA Scope:
A.The defects are caused by the hardware faults and manufacturing faults under correct operation.
B.The following conditions are not in our RMA Scope:
 1.The products are not from Charms.
 2.The defects are beyond the Warranty Period.
 3.The products have been changed by third parties which are not authorized by Charms.
 4.The defects are caused by the improper operation.
 5.The defects are caused by the accident.
 6.The defects are caused by other conditions, which are not due to the fault of Charms.